Frequently Asked Questions
Everything you need to know about our high-performance outdoor apparel.
How do Poncho shirts fit compared to other brands?
Our shirts are designed with an 'Active Fit.' They provide enough room for movement without being baggy. We recommend checking our size guide and ordering your true size for a tailored look.
Are your fabrics UV protected?
Yes, all Poncho Outdoors performance fabrics are rated UPF 50+, blocking 98% of the sun's harmful UVA and UVB rays to keep you protected during long days on the water.
How should I care for my Poncho gear?
For best results, machine wash cold with like colors and tumble dry on low heat. Avoid using bleach or fabric softeners, as these can damage the technical fibers and moisture-wicking properties.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase. Items must be in their original, unwashed condition with tags still attached to qualify for a full refund.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, you will receive a tracking number via email. Delivery usually takes 3-5 business days depending on your location.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.