Returns & Exchanges
We want you to be completely satisfied with your Poncho Outdoors gear, which is why we offer free returns and exchanges on all unworn items within 30 days of delivery. Our goal is to ensure you have the perfect fit for your next adventure.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Choose Your Option
Select whether you would like to exchange your item for a different size or color, or receive a refund to your original payment method.
Print and Pack
Download and print your prepaid shipping label, then securely package your items in their original packaging if possible.
Ship It Back
Drop off your package at any authorized carrier location; your refund or exchange will be processed as soon as we receive and inspect the gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing